Microsoft Dynamics 365 for Retail is a modern, unified retail solution that reduces complexity for retailers, allowing them to focus on connecting with customers and empowering their employees across all channels. It empowers organizations to deliver a complete shopping experience— personal, seamless, and differentiated—by helping them with a single view of the business. Microsoft Dynamics 365 for Retail provides customer engagement capabilities that include store operations, channel management, order management, marketing and care, and business intelligence and also more back office capabilities like procurement and financials an font-end solution delivering full visibility across the entire business operation while empowering users. These capabilities can be implemented as a comprehensive end-to-end solution or as individual business functions to complement existing technologies—allowing retailers to select the option that makes the most sense for them.
This book focuses on how Dynamics 365 supports Sales Process in discrete manufacturing businesses. It provides an overview of the essential business processes and capabilities, and presents a linear sequence of topics that build on each other. It covers the embedded conceptual models that ultimately shape your vocabulary for describing system usage. The targeted reader consists of Sales professionals that need to initially learn Dynamics 365.