Customer relationship management (CRM) is a category of enterprise software that's focused on managing interactions with customers and prospective customers. CRM is used to organize, automate and support decision making for critical sales processes such as quote-to-cash. The 48 Features of CRM The common features...
Posts Tagged: "CRM Strategy"
Developing a CRM solution Strategy
What is a CRM strategy? This is common question, and it does not help when answers differ. There is a lot of confusion between a...