As a retailer, you know that the retail business isn’t just about selling a product at the lowest price. It’s about finding ways to create unique shopping experiences that attract new customers and strengthen the loyalty of customers you already have. It’s about keeping your finger on the pulse of trends and adapting to changes in customer behavior and tastes. This requires better insight into inventory and logistics, and the ability to make sure you have the right inventory on hand to meet customer demand. SAP Business One Enterprise Resource Planning (ERP) and business management software can help you do just that – manage sales, track inventory, monitor customer demand, coordinate loyalty programs, and view supplier schedules all in a single system.
SAP Business One Retail Features
- Online Shopping – Stay online and trade 24/7 to remain competitive with the fully integrated web-store. The web-store is fully integrated with the back-office, warehouse and ERP function to streamline business operations.
- Order processing – picking, packing, final delivery—and shipment tracking
- Managing inventory – across multiple warehouses and retail stores
- Predicting demand – assessing what customer will buy based on past transactional data, and managing production and stock levels to match demand
- Tracking customer contacts and purchasing preference
- Executing more targeted promotions, offers and campaign management
- Integrating multiple physical and / or virtual stores
- Point-of-Sale integration – store to store transfers and visibility, data replication, manage pricing at head-office, business rule enforcement and much more
- Store stock handling (Receipts, Issues, Transfer, Counts) handled through Point-of-sale
Point of Sales (POS)
Operating in the fast paced retail environment, your retail business demands a software solution to process your sales efficiently. The SAP Business One Retail Management solution offers retailers in any environment the opportunity to maximise efficiency and speed at checkout. The comprehensive, fully integrated solution has built in flexibility to offer single- or multi-site and single- or multi-terminal capability. The power of rapid processing and ease-of-use, allows your business to focus on customer needs.
Peace-of-mind benefits are the outcome of a functional system that does not place extra overhead or burden on your business, but rather gives you the opportunity to focus on profitability. The SAP Business One Retail Management solution brings the retail aspects of your operation together and provides you with a 360 degree view of your business. Real-time integration and reporting allows business managers to make quick and informed decisions, as all critical business information is instantly accessible.
Standard reports are easily customisable and accessible and can be previewed on screen, printed or exported to Excel, Word and other applications. Whether your business operates cash, credit or a combination of systems, the availability of information will reveal trends and give you competive advantage.
Sales, payments, returns, cash management and reporting
The touch screen capability, as well as more traditional keyboard and mouse, together with bar-code scanning functionality provide for an efficient, streamlined customer experience
- Tellers are not restricted to a specific till point as the system recognises them wherever they connect
- Account or cash sales are accepted
- Extensive transaction types are catered for
– Stock/non-stocked inventory, miscellaneous/service charges, freight/labour charges
- Various payment options and payment integration into SAP Business One financials
– Cash, credit/debit card, EFT, vouchers and gift cards, cheques, foreign currency and custom tenders
- Controlled credit notes against existing invoices or till slips are allowed
The cash management function is tightly controlled with pre-defined daily cash-up routines that increase petty cash management, control and visibility, with operator cash-up and float balancing. SAP Business One Retail allows you to generate reports to show sales breakdowns, identify slow-moving items, and check sales for any day – by store, item, item group, customer, customer group or sales person.
Head office / In-Store management from SAP Business One Retail offers complete back office functionality to both Head Offices and stores. It provides the respective managers with complete control over activities within each of the stores. In-Store transactions are replicated to the Head Office, allowing employees to have a 360 degree view of the business and to provide managers with the information they need to decrease decision making times.
A single management application is used for Head Office as well as stores. Additional retail specific master data can be managed from any terminal by an appropriately authorised user. Day to day store operation tasks, such as POS and cash management, stock replenishment and counts, label printing and customer management are all performed from this application.
Effective retail management is a data driven process, and up-to-the minute access to complete, and accurate data is the basis of effective decision making. SAP Business One Retail makes the relevant information available at the stores and the back-office. Reports provide detailed information on all transactions, with a focus on finance, sales, stock and profitability. Flexible ‘Cubes’ give the ability to thoroughly interrogate and dissect data, reveal trends and generate statistics. And dashboards provide snapshots of key performance metrics – on your computer or your mobile device.
After Sales Service
Services, repairs and alterations are seamlessly embedded in the POS to simplify the process of providing optimal after sales service. Additionally, appointments can be scheduled against service resources to avoid delays and manage customer expectations. The entire process is managed on a single document, with parts as well as labour, simplifying billing and enhancing the customer’s service experience.
Multi-branch and Franchise
Most retailers say that running a single store is challenging but manageable. With more experience and earnings, retailers often decide to spread their wings and open new stores. However, as they expand, they often complain that their systems are unable to cope with the increased transactions, staff, and management required. Many retailers try to apply the same formula that worked in the 1 or 2 stores. Interconnecting stores via multiple systems that do not interact with each other can prove expensive, especially considering the investment required for communication and IT infrastructure, as well as license and support fees.
How can a retailer expand efficiently? By choosing a retail management system with multi-store POS capability, such as the SAP Business One Retail Management solution – a cost-effective, fully integrated POS solution.
With SAP Business One Retail, all data is centralized – for ease of access from anywhere, anytime. Because all store data is in one central database you can access reports and manage store inventory across your multiple locations, to give greater centralised control of your stores and allow you to make better strategic decisions.
Integrated ERP Solution with SAP Business One
Point of Sale seamlessly integrates with SAP Business One to provide all the functionality a progressive retailer needs to optimize their operation. Its the solution of choice for SAP Business One users requiring a fast, stable, easy-to-use, feature rich Point-of-Sale solution targeted at a wide range of industries. These industries range from Fast Moving Consumer Goods (FMCG) to Factory Shops and Hospitality.
Customer Relationship Management (CRM)
Acquiring new customers is important for any business, but maintaining customer relationships is just as crucial. The SAP Business One Retail solution provides retailers with the tools to turn prospects into customers, grow customer profitability and sales, and increase customer satisfaction. SAP Business One Customer Relationship Management (CRM) helps your business optimize and streamline the entire sales process – from tracking leads to managing sales orders and customer data, to administering after-sales support.
With the sales and opportunity management tools you can create quotes, enter orders, access real-time information on all your warehouses, and process deliveries or purchases. You can record new sales opportunities with relevant information such as lead source, potential competition, deal size, and sales stage. You can synchronize your tasks, contacts, and opportunities between SAP Business One and Microsoft Outlook while gaining instant access to snapshots of customer data from your e-mail.
Loyalty Reward Programmes
SAP Business One Retail offers retailers a points & rewards application designed to significantly improve customer retention by continuously bringing them back and improving customer satisfaction levels. Flexible Loyalty Plans with multiple earning and redemption features make the SAP Business One Retail loyalty rewards an important solution for retailers who want to reward returning customers.
- Setup and manage multiple loyalty schemes which assign points on customer purchases
- Redeem loyalty points against new customer purchases
- Loyalty points can be redeemed across the network of stores
Online shopping (e-commerce)
The Webstore is the next logical step for any retailer wanting to remain competitive in today’s marketplace. It provides retailers with the ability to have a 24/7 sales operation without incurring the overheads of having staff available in a brick and mortar location. Customers can enjoy an enhanced shopping experience with multimedia content and detailed product information from any location. Multiple shipping and payment options provide choice and flexibility.
The Webstore is fully integrated with the back-office ensuring seamless synchronisation with the physical retail operation while simplifying web catalogue maintenance.
The Webstore can also be implemented as a stand-alone store for customers who exclusively need a web based presence, be it for the purpose of retail sales transactions or purely to provide a point of presence and product display area. The Webstore features a full blown content management system enabling customers to build their entire website around it.
An essential component of any retail operation is the planning function. Using the right toolset eliminates the use of spreadsheets and gut-feel, and provides the ability to quickly, easily and accurately forecast requirements, and then automatically convert the requirements into purchase orders. SAP Business One retail reduces risk of wrong item mix, stock-outs, over-stocks and excess or obsolete inventory. The result: optimized stock investment, purchasing efficiencies, increased customer satisfaction and overall productivity gains.
SAP Business One Retail Benefits
- Increase sales by reducing stock-outs, so you have the right items on hand when customers come to the store
- Improve customer satisfaction and loyalty with faster response to customer needs
- Integrated POS functionality with look-ups, security (including CCTV), cash-ups, lay-bys, credit cards and loyalty programs
- Reduce reconciliation by closing the loop between sales, credit card payment and bank statements
- Reduce inventory costs through accurate and streamlined inventory and distribution processes
- Increase agility by anticipating customer demand and responding quickly
- Broaden your market reach with online presence and sales
Video SAP Business One Retail Solution: